How to get here?
The fastest and easiest way to get to Tulum from the Cancun airport is with a direct shuttle van that we can manage for you. For more information on ground transportation click here (email reservations)
If you want to go by car from Cancun to Tulum is approximately an hour and a half away, there are several rental at the airport in Cancun.
Are there mosquitos in Tulum?
During the rainy season from July to September, there are mosquitoes. We recommend buying mosquito repellent and coils to make your stay more enjoyable.
Can I bring a cooler?
The local health laws do not allow to enter the huts with food and drink. Nor can store food inside as curiosity and hunger can make for unexpected as mice, iguanas and raccoons. For this reason, all coolers and ice chests will be stored in the reservoir of the hotel until the guest to leave. Our hotel is in the middle of the jungle and we appreciate your cooperation to maintain basic health standards in our facilities.
How I can book a Maya Spa treatment?
To book a treatment or a consultation about our spa can send us an email. You can also make reservations in person at the spa reception located inside the Hotel Azulik. Note that all therapists have changing schedules and some treatments must be booked in advance. Therefore, if you stay at another hotel and who treats you like a particular therapist, please contact us by phone +52 198 4807 9522 | +52 198 4132 3433.
You can download the price list and full treatment here.
Is it safe to swim in the sea?
Of course! The sea in this area has no dangerous currents and usually very quiet. The reef is located 300 m. the coast and is an excellent place to snorkel. Just go straight from the beach, it is very easy to find. Do not touch the coral because some can cause a rash. Furthermore, when touched, they die. Remember that corals are animals, not plants. They are very sensitive and have an extremely slow growth. Also pay attention to the urchins who hide among the rocks on the seabed, the teeth hurt.
"There are no dangerous currents and is relatively shallow. You can swim to the reef if you wish"
Are there any dangerous animals?
Tulum is located in the middle of the jungle and probably see some animals in the surrounding areas such as raccoons, badgers, foxes, wild turkeys and iguanas. They flee from human presence and are not dangerous as long as humans to respect them. We ask you not to leave food in the huts, because it can attract ants and mice. Except this, these animals do not cause problems. In the sand-floored huts, small crabs can be seen crawling on the floor. Remember you are in the jungle, so it is logical to see some insects and spiders. If you feel an aversion to these types of animals, perhaps not the best Tulum travel destination for you.
"If you feel an aversion to animals such as iguanas or lizards ... mosquitoes ... crabs ... etc ..., this place is not for you ... there were a few lizards and iguanas in our cabin out on the trails ...but they were so cute! "
Are there snakes?
Hardly seen, except the occasional boa constrictor, which are completely harmless and even be touched. Do not be alarmed if you see a tarantula or small scorpion, not poisonous. Is likely to be alone in his cabin, but note that you may receive occasional visits during their stay.
"I just saw tarantulas on the road to town ... none in the hotel ... and did not see a snake."
Guests will hear the night lizards, gliding thatched roofs and walls. Some small flying insects can enter his hut, attracted by the Candlelight.
"We went to sleep every night with the sound of waves breaking on the beach and lizards slithering through the roof of palapas."
Can I bring my pet?
Sorry we do not accept pets in Ecotulum Resorts.
Can I go with children?
Copal and Azulik are an adults-only hotels.
"The beach is wonderful for children and the atmosphere is very familiar. Next time we will bring our grandchildren."
What airport should I arrive?
The nearest international airport is Cancun International Airport (CUN), located 120 km. north.
How do I return to Cancun airport for my flight?
When you need to return to the Cancun airport, ground transportation can hire a van or take a bus or a taxi.
How far in advance should I book my vacation?
We usually start taking orders in February for the holiday season (December-January) and most with ocean view cabins are fully booked as early as September. Book ahead to get the room you want to end this year.
Do I need to rent a car? How I can get around?
If your idea is lounging on the beach a week, I need a car. You can take a taxi at the door of Copal or rent a bicycle or scooter to visit the attractions. However, if you prefer a more active holiday and want to go, it is easier to rent a car.
How is the weather?
Tulum is located in the middle of the jungle and has a tropical climate, so guests can feel a warmth and higher humidity to which they are accustomed to at home. This happens especially during the summer months. If you like warm, sunny days, this place is for you! May is usually the hottest month of the year. The rainy months are June, July and August, so at this time the weather is a little more hot and humid. Visit weather.com to see average temperatures of the year in this area or consult The Weather Network, to see average temperatures in Akumal, just a half hour north of Tulum.
What transport is available to go to the beach town of Tulum?
Taxis to the village. No need to call them, go down the street quite often. You can also expect one in the taxi rank at Azulik.
Can I walk to the town of Tulum? How far is it?
Yes you can. There are about 6 km. from the hotel zone to the town of Tulum.Remember to bring a water bottle for the trek!
What turtles can be seen?
From April to September, our beach is the best place in Tulum to see where sea turtles lay their eggs. Every night, leave the water to spawn on the beach. We invite you to witness this wonderful experience, following the instructions of our employees. Any type of light dazzles the turtles, so we ask that you do not carry flashlights. We also ask them not to smoke on the beach at night. If turtles are scared to return to the sea, will not return to the beaches to nest this season.
Where is the nearest ATM?
They have installed four ATMs in the town of Tulum, three near the City Hall and one near the ADO bus station. In Tulum there are also cabins for changing cash and travelers checks, and an HSBC branch near City Hall. There is also a booth to change money at Azulik.
Do all rooms have electricity?
Due to the request of guests, Cabanas Copal electricity removed from the cabins and received more compliments since then. Guests like the romantic light of candles in the cabins. People who like to read at night, usually do so in the restaurant or the lobby. Azulik was thinking the same way, with the intention of creating a romantic atmosphere.
"The only thing you have to remember is where things left before dark, because everything comes to light the candles after the sun goes down."
Do the bathrooms have hot water?
Yes! All bathrooms have hot water Ecotulum Resorts. Gas tanks are used to heat the bath water, which is transported from the village in trucks. This well water is stored in underground tanks and pumped several times a day to upper tanks to get water in all bathrooms. The pressure and water quality may not be as you usually have at home. In an effort to conserve water, we ask our guests not wash the clothes in your room. There are several laundries in town that offer laundry and dry in 24 hours.
Do thatched roofs are waterproof?
Our "palapas" are constructed according to the traditional Mayan style, with palm leaves. These ceilings are usually waterproof, however it is possible to move the branches with a strong wind and in that case may have a leak inside the cabin. These problems are solved immediately (half hour) by adding more branches. If you plan to bring silk clothing for example, we recommend that you store in Ziploc type bags waterproof.
Do any of the hotels have air conditioning?
None of the Ecotulum Resorts have air conditioning.
Where I can charge the batteries?
You can ask at the reception of your hotel to recharge batteries during the times when operating the generator.
Are there safe deposit box?
Yes! There is a safe deposit box in the reception to store documents and for small and medium-sized items such as cameras and laptops.
* Ecotulum is not responsible for items left in rooms.
Should I go or not?
Remember we are in the middle of the jungle and we do everything we can to make our guests feel comfortable in this natural setting.
"This is not the Hilton. This is a destination for contact with nature. If you have that in mind, be happy here."
However, if you prefer the air conditioning and hair dryer before the sea breeze and candlelight, then Copal is probably not the best destination for your vacation.
"I suggest you enjoy the natural hair dryers found in the warm breeze blowing from the sea."
Tulum is a unique destination and passengers should research online before booking to make sure that your expectations can be met. A comment on "Trip Advisor" says:
"I cause grace some comments. Expecting a style service Sheraton Miami Beach in a cabin in the middle of the jungle."
What credit cards are accepted in hotels?
At present, we only accept Visa and MasterCard. While American Express is accepted for online reservations.